Last Revised June 20th, 2019
Identifying information such as your name, address, phone number, and email address, that you provide us when you are registering to use Eligo.
We use personal information to provide to you the full features and functionality of the services we offer, as well as to communicate directly with you, such as to send you email messages, and permit you to communicate with others on the platforms, or on social media, or invite others to join the platform. We may also use information to provide personalized content, including advertising. We may also send you platform and services-related emails or messages (e.g., account verification, change or updates to features, technical and security notices). We may also collect any other personal information you provide to us, or that we are permitted or required to collect by applicable law.
Please keep in mind that any and all of your communication with Eligo employees and help center may be recorded and saved.
If you opt in to use our Location Tracking service, you agree with Eligo’s collection of geographical-location data including location information from your mobile device, the movement of your vehicle, and movement of the vehicle that you have rented on our platforms. Location Tracking is used to share information between the renters and car owners about their location, as well as access users’ locations for emergency situations.
When you access our platforms, Eligo or third-party companies we work with may place small data files on your computer such as cookies, clear gifs, e-tags etc., or use tracking/recording tools, web beacons, log files etc (collectively “Cookies”). We use these technologies to track user usage, for content and marketing, measure promotional effectiveness, and to keep your account safe by identifying fraud and other security risks.
We may also obtain information about you from third parties such as identity verification services and credit bureaus where it is permitted by law. If you provide us with your Social Media information such as Facebook and Google, you allow Eligo to access your information stored on these third parties. The information we receive depends on the third party’s policy on information sharing and is controlled by that site. We are not responsible for how these third parties use and store your information.
Our main purpose of collecting personal information is to make your experience on our platforms safe, efficient, and customized. We may use this information in the following ways:
provide Eligo services and customer support;
process transactions and send notices about your transactions;
verify your identity, including during account creation and password reset processes;
resolve disputes, collect fees, and troubleshoot problems;
manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities;
detect, prevent, or remediate violations of policies or our Terms of Service;
improve our services, including by customizing your user experience;
measure the performance of the platform and improve our content and layout;
manage and protect our information technology infrastructure;
foster a trusted and safer environment for our services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms of Service, verifying any identification documents provided by you, and conducting checks against databases and information sources (such as but not limited to public government databases) for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying you where permitted by applicable law;
provide targeted marketing, provide service update notices, and deliver promotional offers based on your communication preferences;
contact you at any telephone number, by placing a voice call or through text (SMS) or email messaging, as authorized by our Terms of Service;
perform creditworthiness and solvency checks, compare information for accuracy, and verify it with third parties;
endeavor to verify your identity, through the use of a background check or otherwise;
send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
enable you to communicate with other Eligo users, including but not limited to sending them messages or other information during the booking process;
administer referral programs, rewards, surveys, contests, or other promotional activities or sponsored events;
comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements;
carry out any other purpose which is disclosed to you and to which you consent; and
carry out any other purpose permitted or required by law, which may include laws outside your country of residence.
Eligo or the service providers that we work with may reach out to you using the contact information you provide, about any account issues or verifications, to inform you about discounts, coupons, promotions, and service updates, to send you surveys or polls, and/or to help troubleshoot issues with service or account.
We may also contact you to enforce our Terms of Service, and may use prerecorded emails, texts, phone calls to resolve disputes.
We may retain your Personal and Usage Information as long as it is necessary and relevant for our operations. We may also retain information from closed accounts to comply with any applicable laws, resolve disputes, detect and prevent fraud, collect owed fees, process claims, troubleshoot any problems, assist with any investigations, and to enforce our Terms of Service and take any other actions that are reasonably necessary and permitted or required by law.
Eligo may compile aggregate data about the use of their platforms. The information about how you use and interact with our platforms may be collected and combined in a database with other user data to improve user experience, and to use when considering new features. Eligo may also share aggregate demographic data with advertisers and partners. This aggregate data does not identify any individual.
Eligo may share your information with third party service providers that perform services on our behalf or otherwise help us provide services on our platforms under reasonable confidentiality terms.
Your information may also be shared with whom you communicated on the platform, and may be displayed on public posts you choose to share on our platforms. Any informations that you volunteer for posting on the platforms such as your User Profile becomes available to the public, and can be controlled by any applicable privacy settings. Information regarding your public profile photo, the city where your car is located, calendar availability, and feedback on your profile are some examples of your personal and account information that will be available to the public on our platforms.
When you use Eligo to rent out your car to other individuals you agree for them to be able to access you by messaging on the platform, and to gain access to your phone number. When you use Eligo to rent a car listed on our platforms, you agree for the car owner to access your driver’s license information.
Your public profile and your public listing pages may be included in search engines, in which case these pages may be indexed and published on these search engines as search results.
Eligo may disclose your Personal Information to other members of the Eligo corporate family or to third parties such as our insurance and claims providers under applicable law and to comply with legal process, as well as to enforce our Terms of Service, to protect our operations or those of our affiliates, partners, and users, and to pursue available remedies or limit the damages that we or our users may sustain.
If we merge with or are acquired by another company, we may share information with them in accordance with applicable law and our privacy standards.
You have the option to customize and change your Personal Information on Eligo by logging onto your account
You can choose your preferred method that we contact you about your account, marketing, services, and notifications regarding your use of our services, on your Eligo account.
We do not respond to browser Do-Not-Track signals.
You can choose how we use your Personal Information to communicate with you, send you marketing information, and how we use this information to customize your experience on our platforms.
Eligo cares about the security of your informations and uses security measures in an effort to protect this information against unauthorized access, destruction, and alteration while it is under our control. However, no security system is 100% secure, and we cannot guarantee the absolute security of the Personal Information you provide, and your transmissions.
In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications from Eligo, at all times
The services are controlled and operated by Eligo in Canada, and are not intended to subject us to the laws or jurisdiction of any state, country, and territory other than that of Canada.
Our services and platforms are only for the use of individuals over the age of eighteen (18). We do not knowingly collect information from users under the age of eighteen (18). Please do not use our platforms or provide us with any information if you are under the age of eighteen (18). If you are the legal guardian or parent of a child that has already mistakenly provided us with Personal Information, please contact firstname.lastname@example.org with the purpose of deleting this information, and closing the account.
THANKS FOR USING ELIGO! PLEASE CONTACT US WITH ANY QUESTIONS AND COMMENTS ABOUT PRIVACY AT email@example.com.